Terms & Conditions

Payment and Security Policy 

 

Payment
Credit cards (Master and Visa), Paypal and Bank Transfer accepted.  We only accept Indonesian buyers.

 

Sales Tax

The product pricing is exclusive of 10% sales tax

 

Preventive Measures Against Credit Card Frauds

 

First-time customers:

For your protection and ours, it is important to make sure credit cards are being used by their proper owners. So, it is possible that customers ordering more than 3 million IDR for the first time from Naruko Indonesia may need to fax or email us (at contactus@naruko.co.id) information on the credit cards. If that is necessary, we will let you know by email. We may request you to send a copy of the front page of your monthly credit card statement or bill. (This is the document that shows your charges for that month.) Another option is to send us a copy of the front and back of the credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. Your privacy is assured. Please understand that we respect your privacy and are not collecting information on your personal spending habits. (We do not sell or distribute any of your personal information. Please view our Privacy Policy.) If you are sending us a copy of your credit card statement, you may remove any purchase history from this document if you are more comfortable to do so. All we need is your credit card company's logo and address, your name and address, and the last 4 digits of your card. Thanks for your cooperation! 

 

Repeat Customers: 
No fax/ email on credit card verification will be needed. 

Why do we take these steps? 
The extra step of faxing/ sending the information is necessary for your protection and ours, to make sure that you are the actual credit card holder.

Please be aware that we do not store your credit card information. The processing of the payment is processed and the information stored by PayPal.

 

If you have questions, feel free to contact us.

 

INSTOCK PRODUCTS

1. All items sold are non-exchangeable and non-refundable.

2. Confirmation of orders would be done via email.

3. Payment is to be made within 48 hours after ordering. Naruko Indonesia reserves the right to cancel your order if payment is not received.

4. No cancellation of orders after payment is made.

5. Naruko Indonesia will courier the products within the next 2 working days upon receiving payment. Please allow 3-5 working days for your products to arrive. If the address is far from Jakarta Indonesia, kindly allow more working days for your products to arrive.

6. Naruko Indonesia will not be held accountable or responsible for items lost through mail. 

7. Naruko Indonesia will not be responsible for damaged items during the mailing process.

8. Naruko Indonesia will not be responsible for problems resulting from the use of the Naruko products. If skin irritation occurs, consult a doctor immediately.

9. For any doubts or clarifications, feel free to contact us.

 

Indemnification of Company

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.